UPS Estimated Shipping Time

The UPS service map color may very due to differences in hardware and software. This map is a general representation of the UPS ground transit times. ** Please note that this map is to estimate the number of week days required to reach your destination.  Travels times do not include weekends or holidays.

Orders will be processed and shipped within 24 hours of receiving them Monday-Friday. Orders received after 1pm central time OR during the weekend or holidays will be will be processed next business day.

UPS is our choice of carrier; however they do not deliver to P.O. Boxes. If you must have it sent to P.O. Boxes the package will be sent by United States Postal Service. Same shipping price will apply.

In most cases you can expect your package within 2-10 business days.

Shipping Rates: (Pre-tax total) As of April 28, 2011
$.00 - $19.99 = $4.50
$20.00 - $99.99 = $9.95
$100.00 - $174.99 = $12.95
$175.00 - 349.99 = $17.95
$350.00 & over = FREE
** These rates apply for the lower 48 US States. Alaska and Hawaii please contact us for shipping rates.
*** Free shipping also applies to our service men and women who are shipping to APO and FPO addresses. Thank you for serving our country!! These orders will be sent USPS.

If you need expedite shipping we do offer Next day Air, 2nd Day Air, and 3rd day select. Please contact us for more information and rates. *** Please keep in mind that if you want expedited shipping that UPS does not ship on Saturday or Sunday. For example: Your order gets shipped out next day air on Friday your package would be delivered on Monday the following business day.

Oklahoma residents will be charge 8.375% sales tax. Orders that are placed outside of Oklahoma will not be charged sale tax. If you are shipping to Alaska, Hawaii or outside of the Continental U.S. please contact us for shipping charges as you will be subject to air freight or postal charges based on destination and weight.

Returns:

Returns are allowed on current Department 56 items. However the return must be made within 10 days of receipt and must be approved before return will be accepted.

All sales are final on ALL Retired Department 56, Christopher Radko, Joy to The World, and any SALE item.

If a return is accepted there will be a 15% restocking fee on any item that is returned. We DO NOT refund any shipping! The returning item(s) MUST be in original packing unopened and in NEW condition.

International Shipping:
All shipping outside of the US will be sent by United States Post Office. We charge their exact stamp and insurance charges. Orders will be processed and shipped within 48 business hours. Packages should be received within 10-15 business days. However, we cannot control the high volume of packages that goes through customs and this may delay your package further.
Packaging:
We do our best here at North Pole City to provide you with outstanding service. We do what we can to keep the cost of shipping down by reusing boxes and packing materials that get sent to us.